Terms and Conditions for Verandah Candies Online Platform
Welcome to Verandah Candies. These Terms and Conditions govern your use of our online platform and the purchase of products and services from us. By accessing or using our online platform, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.
1. General Business Information
Verandah Candies operates a confectionery retail and specialty food business, offering artisanal lollies, gourmet chocolates, novelty sweets, bespoke candy gift baskets, corporate confectionery customization, event candy buffet design, and traditional Australian sweet treats through our online platform.
- Street Address: 147 King Street, Level 1, Melbourne, VIC, 3000, Australia
- Phone: (03) 9876 5432
2. Acceptance of Terms
By placing an order or using any service provided by Verandah Candies through our online platform, you affirm that you are at least 18 years of age or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms.
3. Products and Services
We strive to ensure that all product descriptions and images on our online platform are accurate. However, due to the artisanal nature of certain products, slight variations in appearance, color, and size may occur. All products are subject to availability. We reserve the right to discontinue any product at any time.
- Artisanal Lollies & Gourmet Chocolates: All items are prepared with great care. Due to their perishable nature, please refer to product-specific storage instructions.
- Bespoke Candy Gift Baskets & Corporate Customization: These services require detailed consultation. Terms regarding design, production time, and final delivery will be agreed upon separately for each custom order.
- Event Candy Buffet Design: This service is subject to an agreement outlining specific themes, product selections, setup, and teardown logistics.
4. Pricing and Payments
All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. We reserve the right to change prices at any time without prior notice. Payment must be made in full at the time of order using the accepted payment methods available on our online platform.
- Errors in Pricing: While we endeavor to ensure all pricing data is accurate, errors may occur. If a pricing error is discovered after an order has been placed, we will notify you and give you the option to reconfirm your order at the correct price or cancel it.
5. Orders and Delivery
All orders placed through our online platform are subject to acceptance by Verandah Candies. We will confirm acceptance by sending you an order confirmation email. Delivery times are estimates and may vary depending on destination and unforeseen circumstances. We are not responsible for delays caused by third-party delivery services or incorrect delivery information provided by the customer.
- Delivery Areas: Our online candy shop offers delivery within specified areas. Please check our delivery information page for details on available locations and associated costs.
- Perishable Goods: For items requiring refrigeration or special handling, it is the customer's responsibility to ensure prompt receipt and appropriate storage. We cannot be held responsible for spoilage due to delayed receipt or improper storage post-delivery.
6. Cancellations, Returns, and Refunds
Given the perishable nature of many of our products, all sales are generally final. Cancellations for standard orders may be possible if requested within a brief window after order placement, prior to dispatch. For custom orders, a cancellation fee may apply depending on the stage of preparation.
- Damaged or Incorrect Items: If you receive an item that is damaged or incorrect, please contact us immediately upon receipt with photographic evidence. We will assess the issue on a case-by-case basis and arrange for a replacement or refund if deemed appropriate.
- Change of Mind: We do not offer refunds or exchanges for change of mind due to the nature of our products.
7. Intellectual Property
All content on this online platform, including but not limited to text, graphics, logos, images, and product designs, is the property of Verandah Candies or its content suppliers and is protected by Australian and international copyright laws. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.
8. Limitation of Liability
To the fullest extent permitted by law, Verandah Candies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use our online platform; (b) any conduct or content of any third party on our online platform; (c) any content obtained from our online platform.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
10. Changes to Terms
We reserve the right to modify or replace these Terms and Conditions at any time. We will indicate that changes have been made by updating the date at the top of these Terms. Your continued use of our online platform after any such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- Verandah Candies
- 147 King Street, Level 1
- Melbourne, VIC, 3000
- Australia
- Phone: (03) 9876 5432